One shared core. Industry packs on top.
Everything below is the same for every customer. What changes is the pack: the workflows, vocabulary and systems of your industry.
Agent runtime
The engine that decides what to say and do. It follows your rules, calls your systems, and hands off to a person when it should.
Channels
Voice, chat, email and WhatsApp share one brain, so a customer can start on the phone and finish over text without repeating themselves.
Knowledge ingestion
Documents, price lists, policies and past conversations become answers agents can use — and cite — within hours.
Operator console
Where managers ask questions in plain language, watch live KPIs, and write escalation rules without touching a settings menu.
Governance & audit logs
Every message, decision and system write is recorded, searchable and exportable. Permissions decide who can change what.
Quality evaluations
Agents are scored continuously against real traffic, so accuracy and tone are measured rather than assumed.
Architecture
From your systems to your outcomes
Data flows up. Decisions and actions flow back down into the same systems.
Outcomes
Industry packs
Knowgentic core
Data sources